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Power BI Developer - Clark Freeport Zone

Clark Freeport Zone

Pampanga, Central Luzon ·  3 March (updated)

iCrescere

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  • Description





  • The Quality Specialist with Power BI is responsible for reviewing and auditing incidents, email and telephone

    interactions along with reviewing and investigating customer survey responses for the clients assigned. you

    will operate with predominantly Microsoft software solutions on top of Office 365, SQL Azure and bespoke

    Azure cloud solutions, you will need to be a Microsoft BI Analyst with experience in tabular data models, DAX

    and Power BI reporting with a keen eye for visualisation to develop reports and dashboards and to become

    go-to SME for all things Power BI.

    KEY RESPONSIBILITIES

    • Analyzes/audits service incident data, emails, voice clips, and customer surveys to identify areas

    of service delivery that did not meet pre-established performance standards of the client

    assigned.

    • Provides structured and timely recommendations; verbal and/or written feedback to Clients.

    • Performs mock calls with new hires post-training to determine readiness for moving into support

    as part of the On-Boarding and Training Plan.

    • Develops and conducts targeted group coaching sessions for analysts that address Service Quality

    deficiencies and/or improvement opportunities.

    • Uses customer service expertise to assess existing practices and procedures for process

    improvement opportunities with assigned Clients.

    • Uses tools to gather data and analyze trends or patterns affecting quality and provides

    recommendations.

    • Collaborates with the Client Success Team members to identify and streamline processes and

    implement process standards that enhance service delivery and the customer experience.

    • Ensures current product quality specification fulfill client’s requirements.

    • Supports quality management systems operation within organization.

    • Provides support for design, execution and maintenance of quality system processes at respective

    departments.

    • Helps department to coordinate training to operating procedure changes or new system

    implementation.

    • Directs writing and review operating procedures (OP’s) to ensure compliance, efficiency and

    clarity.

    • Creates written documentation and procedures for application testing and compliance.

    • Collaborates with team to understand product changes and QA testing requirements to deal with

    issues/defects in a timely manner.

    • Assists in the preparation of regularly scheduled reports

    • Updates and maintains office policies and procedures as part of the administration tasks.

    • Develop Power BI data models as a core foundation of our reporting

    • Translate business requirements into beautiful dashboards, reports and visual

    • Work closely with the development team and product owner in an agile manner, contributing to

    the entire product team’s objective to deliver high quality software and reporting solutions to our

    clients

    • Be an expert and mentor of ‘all things Power BI’ within the product team and wider business

    • Continuously improve our use of Power BI, by keeping on top of updates and trends

    SKILLS

    • Bachelor’s degree or equivalent business experience required.

    • Experienced with Service Desk or similar tool required.

    • At least with Six Sigma Background (Yellow or Green Belt) is a plus.

    • 2 to 4 years’ experience in customer service and/or business process and quality assurance

    • Atleast 2 years of experience as a Power BI analyst with foundations in data mapping

    /analysis and data modelling

    • Excellent email writing skills, specific to customer facing interactions.

    • Experience in coaching and training individuals or groups required.

    • Ability to negotiate change across organizational/firm boundaries and influence others

    outside of own work group. A

    • dept at networking and building relationships with all levels of management and staff.

    • Demonstrated ability with the design and application of innovative ideas, developing creative

    solutions and motivating a team to share knowledge and complete tasks on time.

    • Experience deconstructing and writing complex DAX measures, and performance optimization

    • Exposure to SSAS Tabular data models; Experienced with SQL Server and T-SQL

    • Exposure to client facing reporting and Power BI Embedded highly regarded

    • Experience working with an agile development team (i.e. Scrum, Kanban, Lean) highly

    advantageous

    • Excellent communication skills (both written and verbal) including solid documentation skills

    and presentation skills

    • Financial services industry experience highly advantageous



  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Availability for travel: No
  • Availability for change of residence: Yes
To see the complete contact information, Apply now

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Job summary

  • Power BI Developer

  • Pampanga, Central Luzon

  • Company

    iCrescere
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply