Offer description

Job Description:

· Lead and own projects by identifying and analysing preliminary business needs and conducting Cost Benefit Analysis, identifying causal factors and potential solutions, overseeing implementation of solutions and tracking and reporting progress, and documenting end to end project details including ROI identification.

· Assist Operations in their TAP Projects through mentorship by identifying and analysing preliminary business needs and checking accuracy of Cost Benefit Analysis, validating causal factors and potential solutions, overseeing implementation of solutions and ensuring progress tracking and reporting including ROI in the TAP Projects Tracker

· Conduct TAP Assessments by being the point of contact and subject matter expert for the Process Excellence piece by running statistical tests identifying trends, process capability, variance, relationships and target setting using the COPC LSS approach and by mapping, analysing, and providing recommendations for process improvement

· Own and / or mentor BPMS projects by accomplishing all 9 phases complete with sponsor checkpoints and documentation

· Support AIM deployment by onboarding new moderators, running refreshers whenever required, providing guidance on how to move ideas from one level to another, mentoring and / or leading projects that are a product of an AIM idea

· May and can be assigned to an EVP Cluster as a dedicated resource and SME for TAP, AIM, and Six Sigma"

"Non-negotiable requirements for Senior Process Excellence and Transformation Manager:

1. Design Thinking Experience

2. Solid project management

3. Scrum master experience

Required Skills:

Six Sigma Green Belt Trained, Certified Preferred

Must have in-depth knowledge of the BPO business

Possesses outstanding analytic and problem-solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities.

Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels.

Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business process.

Analytical bend of mind in order to understand the business needs and the workflow of the management and the administration tasks."

Requirements

• Minimum education level: Vocational
• Less than 1 year of experience
• Language(s): English
• Knowledge: Cost analysis, Communication and persuasion, Business development

January 21 (updated)

About NeksJob Philippines

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to lea...

ABOUT NEKSJOB

Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.

Contact Us.
We are here to help. Want to learn more about our services? Please get in touch, we'd love to hear from you!

Email us: *****@neksjob.com
Contact us: (02) 982 1240, +639172482120

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