Offer description

Responsibilities

Presales: Work directly with our sales, support, and accounting team to coordinate and gather information about potential clients and existing clients by calling previous carriers and finding out if the client is under contract or obligations, documenting all notes under projects/leads/client info within our business management platform, Utiliko.

Installation: Serve as the liaison among internal teams (Sales, installation, support, accounting) and clients to ensure that the projects are moving along successfully. This requires attending sales meetings to get Knowledge Transfer, relaying that information for parts to be ordered and installation team, support team to ensure proper numbers are ported, correct services are getting installed, keeping the client abreast of all upcoming installation dates, and finally ensuring the previous services are disconnected from the old accounts of client and our accounting team starts billing of our new service. Lastly, ensuring previous services of clients are canceled and everything is fully documented.

Post Installation: Calling and disconnecting accounts once projects are installed, understanding the telecom world of how porting a number works, placing orders for new services with our partners for new internet service, answering calls/emails, and coordinating installation with our clients.

Documentation of all responsibilities, creating training videos, taking charge of creating new workflows to make the company and process more efficient for both the Client and our company..

Requirements

• Minimum education level: Bachelor´s Degree
• 3 years of experience
• Knowledge: Microsoft Excel, Microsoft PowerPoint, Sales Management, Management, Team management, Project management
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About Akron Global Solutions

Akron is a brand of AT Holdings, Sychelles with its corporate office in Hong Kong and the main delivery center in the Philippines. We also have a group of companies in Singapore, Taiwan and Indonesia to help our clients with their diversified needs.

Our group started off as a telecom way back in 1997 which we exited in 2017. The BPO division was set up in 2006 and thus we bring more than a decade of experience in managing outsourcing.

Akron helps International clients with ...

Akron is a brand of AT Holdings, Sychelles with its corporate office in Hong Kong and the main delivery center in the Philippines. We also have a group of companies in Singapore, Taiwan and Indonesia to help our clients with their diversified needs.

Our group started off as a telecom way back in 1997 which we exited in 2017. The BPO division was set up in 2006 and thus we bring more than a decade of experience in managing outsourcing.

Akron helps International clients with setting up their offshore teams and also helps them enter Asia through its Business Development offering.