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Public Assistance Desk Officer

Quezon City, National Capital Region ·  3 days ago (updated)

LSERV CORPORATION

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207 reviews
  • Description

  • Qualification Standard

    Graduate of 4 year degree preferably Business related

    With good communication skills

    With at least one (1) year experience in related function

    Duties & Responsibilities

    Serve as the primary protocol and information officer for walk-in clients, visitors and guests;

    Provide instructions and information to the public with regard to accessing / availing of services;

    Refer clients to appropriate office / employee, as necessary;

    Coordinate all requests for assistance as well as complaints by the public to the concerned office(s) / employee(s);

    Monitor and secure that such requests and complaints are addressed by the concerned office(s) / employee(s);

    Encourage and assist the public/client in providing appropriate feedback on service delivery using the Feedback and Redress Mechanism;

    Regularly maintain and update the P.A Desk Client Log Sheet;

    Maintain confidentiality with regard to client information;

    Provide constructive feedback for the improvement of the P.A. Desk; and

    Perform other related tasks that may be assigned from time to time.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • Public Assistance Desk Officer

  • Quezon City, National Capital Region

  • Company

    LSERV CORPORATION
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply