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PureCloud Engineer - Up to PHP100K Salary Package

Up to PHP100K Salary Package

₱ 100,000.00 monthly ·  Quezon City, National Capital Region ·  8 July (updated)

  • Description



  • Job Summary:

    The Engineer is responsible for deploying and maintaining complex environments in private and public clouds. The Engineer is an expert in Genesys applications and cloud infrastructure and works as part of a cross-functional team to deliver quality solutions to Stellar Clients.

    Major Responsibilities/Activities:

    The Engineer, Services role's key areas of focus include:

    Responsible for maintaining optimal performance of telephony infrastructures, architecture issues such as capacity planning, scalability, failover, backup/recovery, and security of the environment.

    Ensure compliance with the Change Management process.

    Support Genesys applications and integrations in the cloud infrastructure

    Provision new customer environments in private and public clouds

    Work service requests, incidents, and project tasks.

    Use common scripting languages and available API's to automate repeatable tasks

    Perform key support activities to install, configure, secure, upgrade, patch, troubleshoot, maintain, tune, monitor, manage, and provide 24/7 telephony infrastructure.

    Qualifications/Skills:

    Bachelor's degree and a minimum of 3-4 years of related experience or equivalent work experience.

    More than 2 years supporting Genesys Contact Centre Platform.

    Strong experience supporting and maintaining Genesys Purecloud platform

    Genesys Certified (desirable)

    Experience working on an IT Support Desk environment.

    Strong analytical and problem-solving skills

    Salary Range: PHP95,000 – PHP100,000

    WHY APPLY? Great Culture is the first reason and then so much more…

    Chat, Voice, Back Office Positions Available --- there’s a work type that you’ll enjoy!

    Australian, Singapore, US Accounts --- there’s a time zone that will work for you!

    Tips and Coaching available to help you pass.

    HMO with a subsidized fee for 1 dependent for life, Wellness Program available 24/7, and Life Insurance!

    Lifestyle Flexibility Coordination Program Available (once you hit Production) for your flexibility needs!

    20 Annual Leaves, don’t get Sick and use it all for Vacation, with 10 convertible to cash

    Night Differential and Hazard Pay, Monthly Uncapped Profit Incentives,

    Real Career Growth Opportunities

    Christmas Baskets/Hams, Tenure & Loyalty Gifts, Free Food Days, Holiday Gifts, Raffles…

    Summer Outing for the whole company, Gala Awards Nights for our Top Performers, and a Kick-Ass Year-End Party!

    Ability to apply for Internal Global Openings (Australia, US, Singapore, South Africa)

    We are an equal opportunity employer with a strong Diversity and Inclusion Program!

    Executives and Senior Managers that act like your peers and that you can talk to on a daily basis! Your opinions and recommendations can be heard here.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • PureCloud Engineer

  • Quezon City, National Capital Region

  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 100,000.00 monthly

  • Apply