HR Network Inc.

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33 reviews

QA for Emails and Calls

Needed in Pasig

Pasig, National Capital Region ·  Yesterday, 02:45 PM (updated)

    Description



  • Responsibilities:

    -Primary task is to ensure that agent behaviors and practices conform to the standards &

    procedures by doing Call Evaluations for Collection/CA/CS Agents.

    -Make recommendations to improve identified opportunities

    -Submit Coaching Reports

    -Send call interactions & attend weekly or bi-weekly Call Calibration sessions

    -Update Call Library tracker for good/bad calls

    -Any other QA work-related duties may be assigned

    Qualifications:

    -With bachelors degree in Business or related course

    -Open for fresh graduates and willing to be trained

    -Has excellent communication skills

    -Must be proficient in using MS Office Applications

    -Possesses great analytical skills

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): Tagalog ,English
  • Knowledge: Microsoft Excel, Microsoft Word
  • Availability for travel: Yes
  • Availability for change of residence: Yes
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Job summary

  • QA for Emails and Calls

  • Pasig, National Capital Region

  • Company

    HR Network Inc.
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply