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  • Description

  • Qualifications

    Candidate must possess at least Bachelor's/College Degree in any field.

    At least 1 Year(s) of working experience in the related field is required for this position.

    Required Skill(s): Excellent documentation skills and proficient in MS Excel, MS Word and MS Powerpoint, Knowledge in MS Office and G Suit, Proficient in oral and written communication skills

    Preferably 1-4 Yrs Experienced Employee specialized in Quality Control/Assurance or equivalent

    Experience in working in an IT Service Desk environment where IT knowledge is utilized

    Experience working in a customer-centric environment

    Preferably local resident of Pampanga

    Make sure to attach your updated resume for us to further assess your application

    Job Description

    Monitor calls to measure performance and facilitate company's strategic objectives

    Demonstrate proficiency in handling Investigations for IR's and Report Writing

    Consistently meet/exceed expectations in accordance with goals defined in PEF

    Provides weekly/monthly report and agent evaluation update

    Contribute to the development of the short- and long-term goals of the process

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Quality Analyst

  • Pampanga, Central Luzon

  • Company

    Converge ICT Solutions Inc.,
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply