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Quality and Transformation Analyst - Clark Freeport Zone, Pampanga

Clark Freeport Zone, Pampanga

Pampanga, Central Luzon ·  18 January (updated)

Converge ICT Solutions Inc.,

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112 reviews
  • Description

  • Qualifications

    Must have a bachelor's degree in any course

    Must have at least 1-2 years of related working experience in Quality Assurance and Business Process Improvement

    Relevant experience in Telecommunication or BPO is an advantage

    Must have an experience in Inter Department Coordination, Project Plan Creation, Project Management, Development and Execution

    Excellent Documentation and Computer Skills

    Good in Verbal and Written Communication Skills

    Proficient in MS Office Applications (e.g., Word, Excel)

    Preferably local resident of Angeles City, Pampanga or nearby areas

    Make sure to attach your most updated resume for us to further assess your qualifications

    Job Description

    Monitor/ Audit the Business Centers within the assigned region to measure performance and facilitate company's strategic objectives

    Provides weekly/monthly report and evaluation update on the Business Centers audited

    Contributes to the development of the short and long-term goals of the process

    Leads internal coordination with internal departments to gather requirements in order to build a comprehensive need specification which will be used for process mapping, BIA preparation and Change Approval

    Documents Business user requirements related to process improvement initiatives in order to ensure that requirements are agreed by all stakeholders
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English
  • Driver's license: Car
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • Quality and Transformation Analyst

  • Pampanga, Central Luzon

  • Company

    Converge ICT Solutions Inc.,
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply