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Quality and Transformation Lead - Clark Freeport Zone, Pampanga

Clark Freeport Zone, Pampanga

Pampanga, Central Luzon ·  18 January (updated)

Converge ICT Solutions Inc.,

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112 reviews
  • Description

  • Qualifications

    Must have a bachelor's degree in any course

    Must have at least 2-3 years of related working experience in Quality Assurance and Business Process Improvement

    Relevant experience in Telecommunication or BPO is an advantage

    Must have an experience in Inter Department Coordination, Project Plan Creation, Project Management, Development and Execution

    Excellent Documentation and Computer Skills

    Excellent in Verbal and Written Communication Skills

    Proficient in MS Office Applications (e.g., Word, Excel)

    Preferably local resident of Angeles City, Pampanga or nearby areas

    Make sure to attach your most updated resume for us to further assess your qualifications

    Job Description

    Prepare and analyze reports and produce actionable items to improve Business Center's performance

    Work on continuous process of evaluating and identifying key behaviors that drive sales and improve customer experience

    Lead in the creation and execution of planned projects based on the business requirements within the constrains of time, scope and budget

    Leads in coordination and cascade of projects to the Business Center

    Assesses and maps the legal, technical, business process impact of all proposed initiatives for process improvement in order mitigate and risk brought about by the proposed changes
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes
To see the complete contact information, Apply now

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Job summary

  • Quality and Transformation Lead

  • Pampanga, Central Luzon

  • Company

    Converge ICT Solutions Inc.,
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply