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Quality Assurance Analyst - Healthcare Account

Healthcare Account

Cebu, Central Visayas ·  4 March (updated)

WeLink Management Consultancy Services

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  • Description

  • Welink MCS is hiring for a Quality Assurance Analyst - Healthcare Account in behalf of a client partner in the BPO Industry.

    Location: Cebu

    Email: *** or ****

    Duties and Responsibilities:

    • Responsible for auditing patient calling voice record which was taken by the associates

    • Conducting regular audits of representative work for accuracy and quality

    • Preparing and analyzing reports of audit review and performance issues with a focus on identifying trends, instituting continuous quality improvement initiatives, and identifying and providing ongoing training opportunities for representatives

    • Quality Analyst should understand the RCA and Error Pareto concept to improve process accuracy

    • Should be effective in sharing feedbacks and conduct briefing session at the start of shift

    • Appropriate documentation of claims is required on a Client application

    • Understand client requirements and specifications of the project

    • Create TNA based on audit findings and Process specifications

    • Ensure targets are met on a daily/weekly/monthly basis within the stipulated timelines

    • Ensure that the deliverables to the client adhere to Quality Standards

    • Prepare and maintain audits reports on a daily/weekly/monthly basis and will be responsible for external QA score

    Qualification and Skills Required:

    • Good in product and process knowledge.

    • Good keyboard skills and knowledge of MS Office on creating the content for product and process

    • Knowledge on critical and non-critical voice parameters

    • Excellent knowledge in Call services

    • Excellent knowledge in Excel in addition to other MS office applications

    • Must have good interpersonal skills

    • Self-driven, confident, and eye for detail

    • Strong logical bent with a good understanding of various aspects of business

    • An inclination to be innovative & resourceful with the ability to seek alternatives and take decisions quickly

    • UG/PG Graduation in any stream with excellent communication skills in English (Written and Spoken)

    • Must have at least a minimum of 4 years of RCM experience having sound Call services knowledge along with 1+ years of experience as QA in Patient call services

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 4
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • Quality Assurance Analyst

  • Cebu, Central Visayas

  • Company

    WeLink Management Consultancy Services
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply