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Quality Assurance Analyst

Mandaue City, Central Visayas ·  5 days ago (updated)

Admerex Solutions Inc

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  • Description

  • Provides monitoring evaluation/s to agents thru team leads with recommendations, changes and /or enhancements to improve skills

    Coordinates with TLs, Managers and Trainers –

    Coordinates and facilitates call calibration sessions provides feedback and action plans to improve processes

    Announcement of quality guidelines and updates/revisions (if any)

    Helps in providing training, coaching, feedback and assistance to agents in making sure they understand new policies and procedures for quality

    Other tasks related to the aforementioned responsibilities may be assigned due to business needs.

    Job Requirements:

    At least 1 year of experience as Quality Assurance Analyst/Specialist in the BPO industry.

    Excellent communication skills both oral and written.

    Should have an in-depth knowledge in MS Office applications mainly MS Word and Excel.

    Should be flexible in terms of working in different shifts.
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • Quality Assurance Analyst

  • Mandaue City, Central Visayas

  • Company

    Admerex Solutions Inc
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply