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Quality Manager

₱ 97,500.00 monthly ·  Taguig, National Capital Region ·  11 December (updated)

NeksJob Philippines

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    Description



  • JOB RESPONSIBILITIES:

    · Work closely with the teams to achieve quantitative and qualitative targets specified by the client

    · Drive to ensure all monthly monitoring targets are achieved

    · Attend client weekly and monthly calls to share and discuss quality performance

    · Attend weekly calibration sessions as required

    · Drive NPS / CSAT scores through analysis across the LOBs

    · Focus on process improvements and promote idea generation from the floor

    · Produce weekly and monthly dashboards

    · Create and implement Process Excellence projects to streamline and align the requirements of the clients



    TEAM RELATED:

    · Measure performance of the team for e.g. performance appraisals, confirmation and on-going feedback and training

    · Build effective vertical and horizontal communication channels

    · Provide efficient leadership to the team

    · To be a role-model for the Team in terms of performance/ behavior/ attitude

    · Formulate long term plans for the development and motivation of the team



    QUALIFICATIONS:

    · Candidate must possess at least a Bachelor's/College Degree, any field

    · At least 3 to 5 years of working experience in the related field is required for this position

    · At least 2 years of experience in supervising quality team leaders that handles quality analysts in a BPO set-up

    · Applicants must be willing to work in Taguig City

    · Preferably Managers specializing in Process Excellence or Quality Assurance

    · Flexible and adaptable to change

    · CAN START ASAP

  • Requirements

  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Quality Manager

  • Taguig, National Capital Region

  • Company

    NeksJob Philippines
  • Work type

    Permanent contract

  • Salary

    ₱ 97,500.00 monthly

  • Apply