Quality Manager Six Sigma

IT Company here at Quezon City

Pampanga, Central Luzon ·  Yesterday, 08:02 AM (updated)

Talent Acquisition Solutions

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  • The Black Belt shall function as a change agent in the relevant business area and shall be responsible for:

    Driving quality deployment in the Delivery Centre

    ·Driving customer Impact Projects

    ·Driving Six Sigma and Lean Deployment

    Driving QNS for the aligned area

    Driving SLA adherence / Customer CTQ ¿ ensuring all parameters are met and corrective and preventive actions are taken

    Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores

    Driving inputs from VOC/ CSAT / NPS for improvements

    Contribute and present in client/customer reviews/meetings

    Adhere to compliance to Quality standards (ISO)

    Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQCs)

    Follow appraisal and feedback mechanism

    Driving Continuous Improvement projects

    Initiate and best practice sharing across the team

    Driving people development by aligning to the Quality DNA program

    Driving culture of data based decision making

    Adherence and completion of WNS Quality Role Roadmap requirements.

    Will also manage a team of Quality Analysts and will be responsible for coaching, mentoring and guiding the team to achieve quality goals and targets

    JOB Qualification

    Candidate must possess at least a Bachelor's/College Degree in any field or equivalent experience

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Quality Manager Six Sigma

  • Pampanga, Central Luzon

  • Company

    Talent Acquisition Solutions
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply