BestJobs - Jobs - Real Time Analyst

    Description



  • SUMMARY OF RESPONSIBILITIES

    Manage daily/intraday staffing levels according to the business needs

    Re-run and reforecast Intraday staffing requirements based on actual shrinkages

    Assist in managing intraday processes in support of operations to achieve the business objectives of

    achieving the target grade of service/service level objectives while maximizing efficiency and productivity

    Prepare VTO/OT guidance and real-time performance trending to ensure that the business is able to

    maximize its financial capability and achieve business targets

    Run real-time Reports helpful in managing intraday service metrics

    BASIC QUALIFICATIONS

    Self-motivated and must excel in a highly pressured environment

    Experience in converting data into useful information preferably through excel templates and analysis

    Able to interact and coordinate with Operations strategies to achieve Service metrics

    Able to handle Client interactions and communication

    WORK EXPERIENCE

    Candidate must have at least one (1) year call center experience

    External candidate must possess at least one (1) year of workforce management experience

    EDUCATION

    Preferably a degree in Mathematics

  • Requirements

  • Years of experience: 1
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Real Time Analyst

  • Palawan, Mimaropa

  • Company

    Sitel Philippines
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply