QC Analyst Physico Chem (Calauan Laguna based)
BSFIL Technologies, Inc. - Calabarzon, Laguna
More than 30 days
• Develop work schedules in designated Workforce Management platform
• Partner with various teams to maintain and support all schedule needs
• Generate on-demand reports as needed
• Report and escalate any abnormalities defined by the management as needed
• Ensure all off-production (Training Blast) are scheduled efficient and optimal with no and/or minimal impact on KPI
• Optimize resource schedules as directed
• Perform other relevant duties as needed
• Demonstrable experience going above and beyond to provide an amazing service that delights customers/agents (what we call a 7-star customer experience)
• Fundamental understanding and ability to speak to WFM/contact center metrics and terminology.
• Demonstrable experience with Google Sheets and MS Excel (e.g. creating spreadsheets, v- or x-lookups, index/match, pivot tables, etc.)
• Strong people focus. You enjoy working with teams even within challenging times, and know how to make complex decisions thinking about the whole team.
• Ability to see the big picture and cascade it to the team to ensure continuous alignment with company/department goals
• A truly data-driven DNA and strong process orientation, possessing experience in building and rolling out efficient processes and programs, and in task automation
• A true aim to listen carefully, explore new ideas and coach/get coached
• Flexibility to learn from what you’ve done in the past, not adhere rigidly to it.
• Strong character, perseverance, and grit. You are truly resilient and positive.
• Enjoy working as a true owner: assuming responsibility and commitment to ambitious goals and tight deadlines-
• Continuous improvement is in your blood. The bar is high but you always aim to set it higher. You keep abreast with news and updates to keep yourself informed and the company to the highest standards
• A genuine sense of ownership: you feel comfortable working outside of the comfort zone, and you are ready to go the extra mile and inspire others to do so when needed
【 Requirements 】
• Excellent verbal and written communication skills
• Excellent analytical and problem-solving skills
• Attention to detail and excellent interpersonal skills
• Ability to work independently and manage one's time to meet KPI targets
• Ability to accurately document and record all related information
• Proficiency with Microsoft Word and Excel
Requirements:
• At least five (5) years of relevant Team Leader experience in an outsourcing or similar company.
• Excellent verbal and written communication skills.
• Must be a self-starter able to work an extended shift with limited supervision.
• Good stakeholder management skills.
• Ability to be highly flexible and react swiftly to changing priorities and urgent situations.
Requirements
More than 30 days ago
We take your feedback very seriously and will review it as soon as possible.
About Reeracoen Philippines, Inc
Reeracoen Philippines is pleased to welcome you and be a partner to help you finding the right job in Philippines. Moreover, Reeracoen Philippines is ready to find the suitable candidates to our precious clients as well.
General rating
3.22
10 Valuations
23%
22%
33%
0%
22%
Work environment
Salary and benefits
Career opportunities
CEO
Former employee National Capital Region June, 2020
Discriminates by age and nationality rabiatedly does not respect privacy law incompetent interviewers incompetent managers but apparently well corrupted
Doesn't recommend working here
Data Analyst
Current employee Central Visayas November, 2019
Good Company to work with.
Does recommend working here
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Laguna, Calabarzon
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Data will be transferred due to legal obligation.
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You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.