Offer description

The Real-Time Analyst is a workforce management role that is responsible for intraday performance management to ensure that schedules are respected; service level target met; occupancy and utilization achievement; optimize staffing levels and align to current call volume and pattern. She/He is also responsible for assigning emails/social media to agents and ensuring that it’s being handled within the agreed threshold.

Qualifications:

2 years’ experience working as an RTA in a BPO setting

Knows advanced concepts in real-time management as well as advanced knowledge in Excel

Must be at least college level.

Requirements

• Minimum education level: Bachelor´s Degree
• Language(s): English
• Availability to travel: No
• Availability of change of residence: No

July 29

About Conectys

Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Service, Technical Support, Content Moderation, Virtual Assistant, Network Operations Centre, Document Processing, Data Research Services, Risk Compliance and Know Your Customer services.
We offer all our services in over 35 languages, including but not limited to English (American/British), German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Gree...

Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Service, Technical Support, Content Moderation, Virtual Assistant, Network Operations Centre, Document Processing, Data Research Services, Risk Compliance and Know Your Customer services.
We offer all our services in over 35 languages, including but not limited to English (American/British), German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish, Danish, Chinese, Japanese, etc.. Our language coverage makes us especially strong in EMEA, APAC, and the Americas.
We service all industries and we have particular strength in the Gaming and Entertainment, Consumer Electronics, Telecommunications, Healthcare and Pharmaceutical, Online Commerce, Travel and Hospitality, and Financial industries.