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  • Description

  • DUTIES AND RESPONSIBILITIES

    1. Monitors Implementation of Capacity Plan and Staff Schedule

    2. Performs real-time monitoring and recording of the following actual data:

    Hourly Volume (per transaction, as applicable)

    Agent Productivity vs. Task Distribution

    AHT

    Absences

    Occupancy / Utilization

    3.Any other duties assigned from time to time
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): English
  • Knowledge: Microsoft Excel
  • Availability for travel: Yes
  • Availability for change of residence: Yes
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Job summary

  • Real Time Analyst

  • Davao del Sur, Davao Region

  • Company

    Siblings International Business Solutions (SiBS)
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply