Offer description

Job Description:



• Demonstrates advance knowledge in real time management and exhibits strong decision-

making skills in executing real time action plans including BCP

• Acts as backup of the Workforce Assistant Manager and responsible in training and

development of Intraday analysts in understanding key WFM concepts and tools

• Will be part of the WFM CoBRA team who will be covering command center RTA and BCP

support.



Roles & Responsibilities:

• Acts as a Subject Matter Expert (SME) for RTA function.

• Effectively manage intraday of multiple accounts on different systems and platforms plus

providing RCA and recommendation on operational performance.

• Proactively provides BCP related updates and task such as weather, traffic, earthquake, socio

political events, etc that may impact delivery.

• Works collaboratively with CoBRA Automation team on project support, data gathering, report

call-outs, validation and other task needed.

• Assist on NICE IEX webex session for troubleshooting and other system issue discussion with IT.

• Delivery of all designated reporting activities as detailed by Service Menu to agreed timescales

and quality both internally and externally.

• Ability to communicate with all levels of internal/external client on a professional level.

• Ability to extract, manipulate and present data from WFM application/manual platform and

utilize its full functionality.

• Ability to communicate with all levels of internal management & analysts, client and CNX

Operations on a professional level

Requirements

• Minimum education level: Senior high school
• 1 year of experience
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About Global Headstart Specialist, Inc.

Global Headstart Specialist, Inc. provides call center jobs and other local employment to Filipinos in Metro Manila and across the Philippines. We specialize in providing industry-leading human resources (HR) solutions including, but not limited to: sourcing and recruitment, training & development and executive search. Our team is comprised of seasoned HR professionals and senior executives locally and abroad who boast of years of business experience. Global Headstart Specialist, Inc. understa...

Global Headstart Specialist, Inc. provides call center jobs and other local employment to Filipinos in Metro Manila and across the Philippines. We specialize in providing industry-leading human resources (HR) solutions including, but not limited to: sourcing and recruitment, training & development and executive search. Our team is comprised of seasoned HR professionals and senior executives locally and abroad who boast of years of business experience. Global Headstart Specialist, Inc. understands the growing human resource needs of contact centers and various business industries. We guarantee to alleviate our clients’ HR demands and helping them achieve their goals. We are thoroughly dedicated to working with our clients to exceed their expectations and provide the best quality of applicants and service. To ensure this we customize our qualification processes to fit the client’s specific needs, determined to uphold confidentiality and professionalism. A proven track record, knowledgeable staff, state-of-the-art technology and a personal touch define the Headstart advantage.

Our Vision and Mission

At the core of the HEAD​START​ way is our vision to be the number one job provider in the Philippines and in Asia. ​
In order to achieve this, Global Headstart Specialist, Inc. will serve as the link for prospective employers and potential employees, and strive to educate and equip job seekers with the necessary skills and values to excel in their jobs.

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