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  • Description



  • The Reports Analyst will work directly with our Data Management Team and will be responsible for creating and analyzing reports that are required by the business on a daily/weekly/monthly basis. You should be able to create and maintain clear and concise reports that will help guide decisions to reach the targeted billable hours, sending finalized billing hours for invoicing, and maintain all billing attributed reports. You will also maintain agent performances, team, and program level to show how the team is performing at any given day/week/month interval. You need to really love reports, like a lot.



    RESPONSIBILITIES:

    - Collecting source data for reports

    - Creating data templates and trackers for whatever is needed by the team

    - Maintaining scorecards and dashboards

    - Processing and tracking employee movements both internally and externally

    - Preparing monthly/weekly/monthly/quarterly business reviews

    - Preparing ad-hoc reports requests by operations team and client partners



    QUALIFICATIONS:

    - Minimum 2 years work experience in handling business reports, data analysis, and reports automation

    - High level of understanding of Zendesk or other email platforms

    - Ability to create email capacity planning and scheduling

    - Excellent proficiency and love for MS Excel, Microsoft Powerpoint, and Google Docs/Sheets/Slides

    - Proficient in using Microsoft Excel as a primary tool (e.g. reverse-engineering complex formulas, creating system, pivot tables, reporting, and conversion)

    - Strong mathematical, analytical, and multitasking skills

    - Must be very detail-oriented and organized

    - Can work under pressure with tight timelines and a shifting schedule

    Salary: 20-23K, HMO, company benefits

    WFH/Onsite job with free shuttle service

    Send your resume to *******@openaccessbpo.com





  • Requirements

  • Minimum education level: Vocational
  • 2 years of experience
  • Language(s): English ,Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Reports Analyst

  • Makati, National Capital Region

  • Company

    Open Access Marketing Philippines Inc
  • Type of contract

    Other type of contract

  • Work type

    Full Time

  • Salary

    ₱ 23,000.00 monthly

  • Apply