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  • Description



  • The Resource Management Analyst will coordinate and take responsibility for allocating work requests received from the Australian Talent Management (ATM) team for staff in the Assurance and Consulting areas of PwC Australia on a daily basis. This role will also involve proactive communication with the Australian Talent Management team with regards to the resolution of booking-conflicts and reallocation of work to different team members where necessary.

    This role will require the Resource Management Analyst to regularly liaise with the Team Leader - Resourcing, Australian Talent Manager Leads and individuals within the Australian Talent Management team, and, at times, the Australian Assurance and Consulting client facing staff.

    Qualifications:

    - Candidate must have complete Bachelor's Degree of any business related courses

    - Must have at least 1 year relevant work experience in the role of a planner / workforce management with demonstrated skills as above

    - Good project management skills

    - Good oral and written communication skills

    - Ability to communicate effectively (written and verbal)

    - Exhibits ability and confidence in working and communicating with team members of all levels

    - Good organisation and coordination skills

    - Strong attention to detail

    - Ability to handle pressure

    - Excellent problem solving skills and the ability to think laterally when conceptualising solutions

    - Proficiency in Microsoft Office Suite, particularly MS Excel

    - Experience with resource planning software and time management tools will be an advantage

    Responsibilities:

    Resource Management

    - Contribute to maximising the utilisation of client facing team resources

    - Responsible for managing work requests received from the ATM team, including the preparation and processing of bookings onto TalentLink, autonomous allocation of resources to stocktakes, budget booking processing and roll-forward tasks.

    - Manage the creation and maintenance of New Starter lines, ensuring proactive communication of start dates and capacity

    - Manage resource requests based on the understanding of the team member skills, experience, and engagement asks; advising Australian Talent Managers on availability.

    - Assist Australian Talent Managers with ad hoc resource management requests

    - Escalate any issues to the relevant Managers.

    - Take responsibility for the accuracy of information of each request and proactively escalate issues or anomalies to Australian Talent Managers.

    - Prepare and analyse reports from TalentLink, sharing the information into Google Sheets for further collaboration with Australian TM.

    - Prepare ad-hoc and monthly reports for Australian Talent project leads on MSDC utilisation and training opportunities.

    - Communicate consistently with Australian Talent Managers, including the escalation of tasks that cannot be effectively completed or managed locally.

    Assurance specialist

    - Allocation of stocktakes; processing booking changes; reporting season clash management process; year on year comparison reporting; processing of bulk booking creation

    TalentLink specialist

    - Adding in Mass Bookings for all PwC Australia staff for special event i.e. Firmwide shutdown, LoS Away Days, Firmwide training - instructed by TA; Dummy profile and job creation and recycling; Centralised staff onboarding system activities; General data cleansing

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Resource Management Analyst

  • Pasig, National Capital Region

  • Company

    PRICEWATERHOUSECOOPERS SERVICE DELIVERY CENTER (MANILA) LIMITED
  • Type of contract

    Permanent contract

  • Work type

    Full Time

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