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Sales and Customer Service Representative - Iloilo City

Iloilo City

₱ 18,000.00 monthly ·  Iloilo, Western Visayas ·  17 June (updated)

HR SPECTACLES

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  • Description



  • -Serves customers by providing product and service information and resolving product and service problems.

    - Attracts potential customers by answering product and service questions and suggesting information about other products and services.

    - Opens customer accounts by recording account information.

    -Maintains customer records by updating account information.

    - Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or - adjustment, and following up to ensure resolution.

    - Maintains financial accounts by processing customer adjustments.

    - Recommends potential products or services to management by collecting customer information and analyzing customer needs.

    - Prepares product or service reports by collecting and analyzing customer information.

    - Contributes to team effort by accomplishing related results as needed.

    - Maintaining a positive, empathetic and professional attitude toward customers at all times.

    - Responding promptly to customer inquiries.

    - Communicating with customers through various channels.

    - Acknowledging and resolving customer complaints.

    - Knowing our products inside and out so that you can answer questions.

    - Processing orders, forms, applications, and requests.

    - Keeping records of customer interactions, transactions, comments and complaints.

    - Communicating and coordinating with colleagues as necessary.

    - Providing feedback on the efficiency of the customer service process.

    - Ensure customer satisfaction and provide professional customer support.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): English
  • Knowledge: Customer service, Customer Support
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Sales and Customer Service Representative

  • Iloilo, Western Visayas

  • Company

    HR SPECTACLES
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 18,000.00 monthly

  • Apply