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Senior Account Manager

Pampanga, Central Luzon ·  19 January (updated)


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261 reviews
  • Description

  • Candidate must possess at least a Bachelor's/College Degree , any field.

    At least 5 - 6 year(s) of work experience as Sr. Account Manager

    Has solid experience in client interfacing, client engagement and client management

    Must have excellent business communication and correspondence skills

    Should be a good communicator -Written and Verbal

    Should be skilled in Design thinking, a Strategic thinker and Operational doer.

    Must have Good grasp in Business acumen and setting SLAs and KPI's for the team and for Client experience

    Must have experience in People management and Project Management

    Should have strong leadership skills

    Willing to work in Office Base set-up

    *Dayshift work schedule

    *Open for candidates from Clark


    Be able to work with across cross-functional teams, especially in Operations to manage customer challenges to a resolution that satisfies the customer, staff and stakeholders

    Will handle Complaints and confrontations and Dissect the issue and Present a solution.

    To Research competitors and review customer service market trends and suggest strategies to improve customer services experience , systems and processes

    Should Retain Client Management Experience - maintain and improve excellent client experience and strengthen the relationship between the business and its client pool

    Be able to Manage Client Retention - design and implement customer retention strategies to increase loyalty and retain business.

    To Manage Business and Staff/Team Retention - ensure consistent excellent operations management

    Ensures to monitor Sales team on quality output

    Executes a plan to help the company acquire and retain customers, as well as upsell its products or services.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Senior Account Manager

  • Pampanga, Central Luzon

  • Company

  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply