BestJobs - Jobs - Senior Account Manager - Quezon City

    Description



  • Position: Senior Account Manager

    Work Location: Quezon City

    Work Schedule: Monday to Friday, 8:30 am to 7 pm (compressed work schedule)

    Employment: initial Probationary contract for 6 months (subject for Regularization)

    Qualifications:

    3+ years experience in Customer Success and/or Account Management;

    Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business;

    Confident communication (written and oral) skills and a demonstrated ability.

    Required Skills:

    Analytical Skills

    Motivatied

    Adaptability

    Problem Identifier and Solver

    Can handle Multiple Priorities

    Organizational Skills

    Written and Verbal Communication

    Ambitious

    High Energy

    Will to Succeed

    Team Management Skills

    Responsibilities:

    • Manage multiple accounts; develop positive working relationships with all customer touch points • Drive client retention, renewals, upsells and client satisfaction

    • Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA

    • Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed

    • Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign

    • Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal

    • Prepare campaign insights reporting, including analysis and research

    • Manage weekly campaign status documents for review

    • Work closely with Finance on billing set up and invoicing

    • Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues

    • Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting

    • Provide input on new processes and workflows as needed

    • Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 3
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Senior Account Manager

  • Quezon City, National Capital Region

  • Company

    ACTION LABS I.T. SERVICES PHILS., CORP
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply