Offer description

Job description

Requirements:

• Must be at least a High School Graduate, College grads with relevant work experience

• Proficient in the following processes & technologies: Active Directory, Major Incident Management, Network, ServiceNow, User Provisioning, Wintel

• Must have at least 1 to 3 Years Technical Support Experience

• Good to Excellent Communication Skills

• Know how to use a computer.

• Must have at least 25 MBPS Internet Connection

• Ability to verbalize or express complex technical concepts effectively

• Willing to work in Pasig Area

Responsibilities:

• Handling client escalations, troubleshooting problems and resolving customer issues from device, to billing and to service concerns.

• Identify behaviors and coach employees to be outstanding performers.

• Troubleshoots and resolves customer related concerns about a product or service.

• Answering inquiries and complaints via phone, chat or e-mail.

• Describes products and services properly and efficiently

Requirements

• Minimum education level: Senior high school
• 3 years of experience
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About Global Headstart Specialist, Inc.

Global Headstart Specialist, Inc. provides call center jobs and other local employment to Filipinos in Metro Manila and across the Philippines. We specialize in providing industry-leading human resources (HR) solutions including, but not limited to: sourcing and recruitment, training & development and executive search. Our team is comprised of seasoned HR professionals and senior executives locally and abroad who boast of years of business experience. Global Headstart Specialist, Inc. understa...

Global Headstart Specialist, Inc. provides call center jobs and other local employment to Filipinos in Metro Manila and across the Philippines. We specialize in providing industry-leading human resources (HR) solutions including, but not limited to: sourcing and recruitment, training & development and executive search. Our team is comprised of seasoned HR professionals and senior executives locally and abroad who boast of years of business experience. Global Headstart Specialist, Inc. understands the growing human resource needs of contact centers and various business industries. We guarantee to alleviate our clients’ HR demands and helping them achieve their goals. We are thoroughly dedicated to working with our clients to exceed their expectations and provide the best quality of applicants and service. To ensure this we customize our qualification processes to fit the client’s specific needs, determined to uphold confidentiality and professionalism. A proven track record, knowledgeable staff, state-of-the-art technology and a personal touch define the Headstart advantage.

Our Vision and Mission

At the core of the HEAD​START​ way is our vision to be the number one job provider in the Philippines and in Asia. ​
In order to achieve this, Global Headstart Specialist, Inc. will serve as the link for prospective employers and potential employees, and strive to educate and equip job seekers with the necessary skills and values to excel in their jobs.