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Senior Director for Quality Assurance

Makati, National Capital Region ·  15 October (updated)

NeksJob Philippines

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  • Description



  • Ongoing management of Quality Assurance Monitoring calibration process with Clients, Monitoring Services, Client Services and the Operations teams

    Ensure value-add Monitoring analytics to be consistent and delivered across all Operations in all Branch

    Ensure appropriate levels of skilled Monitors in order to achieve company and/or client required levels of monitoring by Agent / Client / Project

    Oversight of all Monitoring analytics and deployment of insights to QA Monitoring Services, Client Services and Operations

    Coordination of Quality Monitoring methods and practices with other subsidiaries on shared projects worldwide

    Ensure that the QA teams adhere to the BEST QA Manual

    Client interaction on new project implementation and design as it relates to Monitoring Services

    Escalation of updates to the Quality Assurance BEST Manual to senior leadership.

    Thrive as a team player in a fast-paced, high-energy, change-oriented environment

    Ensure all policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper

    Will be handling multiple sites

    At least 5 years in the BPO industry as Director for training and quality and 3 years management in a multi-client account environment

    Critical thinking, proactive attitude, strong communication skills

    Proven ability to manage within a budget, within multiple sites

    Must be extremely detail-oriented with the ability to develop thorough corrective and preventative plans

    Must be extremely articulate and present a professional image as this position will have contact with clients

    Experience with standard business applications including MSOffice

    Strong team-building and leadership skills focused on production-oriented goals

    Able to manage multiple priorities

    Internal knowledge of Monitoring Services processes

    Overtime hours may be required

    Travel to various worldwide locations may be required

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Language(s): English ,Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Senior Director for Quality Assurance

  • Makati, National Capital Region

  • Company

    NeksJob Philippines
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply