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  • Description

  • YCH Logistics Philippines Inc., affiliate company of Igloo Supply Chain Philippines Inc, is seeking to hire Senior Executive IT-Service & Support.

    Primary Responsibilities

    -Handle inbound customer inquiries and issues for the company’s software & hardware via phone, chat, Ticketing Tool, email, or in-person

    -Develop and maintain knowledge of the company’s products and services

    -Adhere to incident tracking/classifying and response time processes

    -Maximize customer satisfaction through timely and technically accurate resolutions to each customer inquiry

    -Manage customer issues through effective troubleshooting and escalation as necessary in order to meet or exceed customer expectations

    -Work and collaborate with peers in an effort to devise solutions and resolve cases

    -Consult with customers to ensure that solutions are acceptable to them and resolve the reported problems

    -Must meet or exceed individual performance goals focused on providing superior customer support

    -Participate in department/company meetings

    -Conduct technical training for customers, as well as internal staff.

    -Deliver excellent Training Manuals/documentation.

    Job Requirement

    -Ability to communicate clearly in English and local language (both oral and written forms)

    -Maintain professionalism at all times with customers and peers

    -Strong work ethic and time management expertise

    -Excellent written and verbal communication with attention to detail

    -Ability to manage customer issues to meet or exceed customer and company response times

    -Familiarity with web-based applications, and strong technical proficiency including SQL, FTP, Linux

    -Strong internal communication and teamwork skills

    -Strong desire to learn and produce innovative solutions

    -Demonstrated ability to understand and follow both written and oral instructions

    -Communicate effectively with the more difficult/demanding customer

    -Ability to work under pressure and manage multiple tasks and priorities

    -Ability to work independently with minimum supervision

    -Ability to successfully troubleshoot complex product issues

    -Must be able to maintain the confidentiality of customer and company information

    -Willing to work on shifts if required

    Job Types: Full-time, Permanent

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 3 years of experience
  • Language(s): English
  • Knowledge: Linux, SQL Server, Customer service, Customer Support
  • Availability for travel: Yes
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Senior Executive IT Service and Support

  • Pasig, National Capital Region

  • Company

  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply