Offer description

Required Experience

- 10+ years experience in an IT Support role

- 5+ years experience at a senior level

- Microsoft environment management experience, including;

On premises Active Directory

Microsoft 365 Azure Active Directory

Microsoft SharePoint experience

System administrator experience

Setting up VPN and Remote Desktop

A Successful Candidate Must Have

- General understanding of Networking, IP addressing, and making changes to routers (Port forwarding, DHCP, Internal DNS)

- Knowledge of backup and recovery strategies

- Understanding of Cyber Security strategies/system hardening

- Understanding of Public DNS

- Customer service communication experience (Phone and Email)

- Strong English speaking and writing skills

- Ability to track time spent on jobs

- Ability to multitask and work between multiple remote support tasks simultaneously

Proficient With

- Google workspace management

- PowerShell

- Incident management

- WordPress experience

- cPanel

Conditions

- Workday would be 8:30 am to 5:30 pm, Monday to Friday (Sydney standard / DST time) with 1Hr lunch break. (Sydney has 6 months of daylight saving time which offsets the time zone by 1Hr from October to March, so need to start and finish work 1Hr earlier during DST to align with Sydney time)

- Philippine public holidays are to be paid at higher rates and employees are required to work these days, unless the Philippine public holiday coincides with an NSW public holiday. For instance, the company is also closed on Good Friday, Christmas Day, and New Year's Day, and the employee will not work these days

- The company will be closed between 25th December and 1st January. Non-public holiday dates to come out of employees' leave credit allowance

- Any other NSW public holidays are to be taken out of leave credits (If available, otherwise unpaid)

- Minimum 2 weeks' notice to be submitted for taking planned leave

ShoreXtra Perks

- Free barista-style coffee

- Free parking and jeepney services

- Highly engaged team

- Unlimited potential for growth

- Challenging role

- Fun and family-oriented working environment

Requirements

• Minimum education level: Bachelor´s Degree
• 5 years of experience
• Availability to travel: No
• Availability of change of residence: No

3 days ago

About Shore 360

Shore360 provides the support you need to shift time intensive business tasks to more cost effective locations and allow your local expert staff focus on your business
Business is difficult enough without the constant pressures to reduce cost, manage tight budgets and “do more with less” just to survive in today’s competitive market. Asking more from our highly paid Managers and Leaders has buried them in repetitive, basis tasks and you simply can’t afford to hire the number of staff you ne...

Shore360 provides the support you need to shift time intensive business tasks to more cost effective locations and allow your local expert staff focus on your business
Business is difficult enough without the constant pressures to reduce cost, manage tight budgets and “do more with less” just to survive in today’s competitive market. Asking more from our highly paid Managers and Leaders has buried them in repetitive, basis tasks and you simply can’t afford to hire the number of staff you need.
High speed internet and low cost communications has changed the way we do business and has enabled a whole range of business services to be available on a global scale. Shore360 provides the required support for you to recruit, train and supervise highly skilled personnel at a fraction of the cost of your local staff.
In our experience you can save between 50% to 75% against local costs for highly skilled resources that can be deployed quickly and without compromise to quality and service.
No matter what business you are in – your competition will use off shore operations to lower their costs. Today this will improve your margin and provide the budget to reinvest in growth. Tomorrow it will be for your survival.