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Senior Quality Analyst - Pampanga


Pampanga, Central Luzon ·  Yesterday, 07:00 PM (updated)

Converge ICT Solutions Inc.,

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96 reviews
  • Description

  • Qualifications

    Candidate must possess at least Bachelor's/College Degree in any field.

    Preferably 1-4 years experienced employee specialized in marketing/business development or equivalent

    At least 1 Year(s) of working experience in the related field is required for this position.

    Required Skill(s): Excellent documentation skills and proficient in MS Excel, MS Word and MS PowerPoint, Knowledge in MS Office and G Suit, Proficient in oral and written communication skills

    Experience in working in an IT Service Desk environment where IT knowledge is utilized

    Preferably local candidate of Pampanga

    Make sure to attach your updated resume for us to further assess your application

    Job Description

    Publish investigation and documentation of minor incident reports including recommendations

    Prepare and analyze reports and produce actionable items to improve agents' handling to all the touch points of CXP Group

    Provides sample QA Productivity Report and Agent Eval Update

    Evaluates agent approached by rating effectiveness of customer service and technical support representative, provide quality ratings and feedback and conduct coaching sessions

    Work continuous process of evaluating and identifying key behaviors that drive sales and improve customer experience

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Senior Quality Analyst

  • Pampanga, Central Luzon

  • Company

    Converge ICT Solutions Inc.,
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply