BestJobs - Jobs - Senior Quality Manager

    Description



  • Summary of Responsibilities:

    Monitoring performance by gathering relevant data and producing statistical reports – Review of

    historical data and share insights/trends. Share different analysis, control charts, graphs etc. to depict

    process performance

    Develop and drive continuous improvement initiatives – Focus on bringing baseline performance to

    entitlement and then move towards a new benchmark

    Responsible for Compliance – Work on having quality check plan, documented procedures, processes,

    records as per QMS requirements. Ensuring compliance to the standard. Stringent review mechanism to

    ensure compliance and strong governance model

    Look at ways to reduce waste and increase efficiency – Use process mapping techniques, quality tools

    to increase utilization, performance.

    Team Player - Ensure employee satisfaction. Build a positive working atmosphere within the team;

    engage the team members with employee engagement models. Build competencies within the team so

    they can pick up additional responsibilities/move to the next level

    Review Program requirements and ensure they are met – Look at the program metrics , create and

    implement an action plan to meet and exceed customer requirements

    Work in a collaborative manner with stakeholders – Participate in calibrations and various touch points

    with stakeholders to discuss performance, partner with program to deliver excellent service to our

    customers.

    Minimum Requirements:

    Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's

    Degree, any field.

    Proven track record on having quality check plan, documented procedures, processes, records as per

    QMS requirements. Ensuring compliance to the standard.

    Extensive process improvement experience and focusing on bringing baseline performance to

    entitlement and then move towards a new benchmark.

    At least 3 year(s) of working experience as a Senior Quality Manager in a call center

    environment, required.

    Full-Time position(s) available.

  • Requirements

  • Years of experience: 3
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Senior Quality Manager

  • Pasig, National Capital Region

  • Company

    Sitel Philippines
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply