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Senior Technical Support with Admin - Cisco Sales and Services Certification

Cisco Sales and Services Certification

Pampanga, Central Luzon ·  More than 30 days

Beepo, Inc.

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99 reviews
  • Description

  • Beepo is a Probe Group company, a full service Australian owned outsourcing company, with a team of 15,000 across 6 countries - the largest and most diverse Australian owned customer experience outsourcing provider.

    Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

    You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

    Key Responsibilities:

    • Assist Sales, Account Managers and Specialists with maintenance solution costings and options to procure and increase annuity maintenance business

    • Pro-active preparation of maintenance renewal quotations and proposals for clients

    • Working through preparation of associated vendor quotes.

    • Display ability to maximise order profitability through leveraging of vendor support programs

    • Contributing to team revenue and profit targets

    • Obtaining pricing and information from Vendors/Supplier’s for Maintenance Quotes

    • Ongoing development of contract processes and value-added service delivery

    • Adherence to customer’s long-term goals

    • Promotion of the company’s culture which results in both staff and customer satisfaction

    • Maintain awareness of emerging technologies within contract services

    • Work with key distributors and vendors through joint engagement to win new work or maximise the company’s competitive position.

    Additional Responsibilities:

    • Uphold and adhere to the company’s core values, guidelines, policies and procedures

    • Represent the company in a professional manner and provide excellent customer service to our internal and external customers.

    • You are required to perform your duties safely without risk to your own health and safety or the health and safety of others

    • You are required to be flexible to work in additional roles or capacities or take on additional or varied duties, as may be assigned to you, that you are skilled and capable of performing. The company may alter your position, position description, position title, location and responsibilities in accordance with changing business needs and priorities.

    Qualifications and Experience:

    • Graduate of Information Technology or any related course

    • Minimum 2 years’ experience in an IT environment

    • Must have Cisco Sales and Services Expert Certification

    • Extensive administration / coordination / organization skills and experience

    • Strong attention to detail with outstanding communication skills both verbal and written

    • Highly confident in speaking, with initiative and assertiveness

    • Demonstrated experience in the provision of technical services to the client

    • Demonstrated skills in developing high-level working relationships with internal and external stakeholders

    • High Degree of Ethical Business Practice

    • Capacity for change

    • Excellent Client Facing Skills

    • High Level of Integrity in dealing with internal staff, customers and suppliers

    • Understanding of an ICT reseller environment and associated procurement processes

    • Awareness of cisco product or services such as smartnet

    • Strong regard for accuracy and ability to work well with numbers and reconciliations

    • Effective oral and written communication skills to ensure clear and accurate communication with all stakeholders

    • Effective negotiation and problem resolution skills to achieve win/win situation

    • Ability to contribute to the overall goals of the organization

    • Integrity in dealing with personnel, customer and vendor issues

    • Demonstrated work history of ethical business practice

    • Ability to represent the capability of the company to clients

    • Possess ability to scope a maintenance opportunity

    Nice to Have Skills:

    • Experience with any of the following Vendors and Distributors: Cisco, HP Enterprise, Aruba, Nimble, Cisco Software and subscriptions (Webex, Enterprise Agreements), Palo Alto, Dell & Dell, EMC, Fortinet, Poly, Riverbed, Juniper, Netapp, F5, Checkpoint, Arc, Ingram Micro, Diker Data, Exclusive Networks, Westcon

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 2 years of experience
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Senior Technical Support with Admin

  • Pampanga, Central Luzon

  • Company

    Beepo, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply