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Senior Workforce Manager

Taguig, National Capital Region ·  4 days ago (updated)


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  • Description

  • Location: Taguig (WFH and Onsite)

    Start Date: ASAP


    • Candidate must possess at least a Bachelor's/College Degree in any field

    • Required skills: Analytical skills, Problem-solving skills, Project Management skills, Decision-making skills, Computer (MS Office) skills.

    • Minimum 3 years experience in a Call Center or Service-Oriented Industry

    • Minimum of 2 yrs experience as a Senior Workforce Manager managing multiple clients/accounts

    • Should have solid experience in Capacity Planning and Forecasting


    • Support the call center in terms of daily operations and ensure that reporting and scheduling deadlines are met.

    • Analyze call arrival vs. staffing trends to provide effective intra-day solutions and support suggestions.

    • Focus strongly on volume, service level, and staffing data to provide analysis-driven solutions.

    • Drives high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-- Time Adherence solutions.

    • Directly supervises the Workforce Specialist Team Leader , the Workforce Executives and any other appropriate positions that may be included in the workforce management team. Responsibilities may include: employee selection, mentoring, planning, assigning, and directing work, and correcting and appraising work performance.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 3 years of experience
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • Senior Workforce Manager

  • Taguig, National Capital Region

  • Company

  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply