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Senior Workforce Manager - with experience

with experience

Mandaluyong, National Capital Region ·  More than 30 days

Ampersand Management & Development Group

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  • Description



  • • Support the call center in terms of daily operations and ensure that reporting and scheduling deadlines are met.

    • Analyze call arrival vs. staffing trends to provide effective intra-day solutions and support suggestions.

    • Focus strongly on volume, service level, and staffing data to provide analysis-driven solutions.

    • Drives high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions.

    • Directly supervises the Workforce Specialist Team Leader, the Workforce Executives and any other appropriate positions that may be included in the workforce management team. Responsibilities may include: employee selection, mentoring, planning, assigning, and directing work, and correcting and appraising work performance.

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 5 years of experience
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No
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Job summary

  • Senior Workforce Manager

  • Mandaluyong, National Capital Region

  • Company

    Ampersand Management & Development Group
  • Type of contract

    Other type of contract

  • Work type

    Full Time

  • Apply