Offer description

Job Description

• Consulting with IT managers and other departments as required.

• Providing IT assistance to staff and customers.

• Training end-users on hardware functionality and software programs.

• Resolving logged errors in a timely manner.

• Monitoring hardware, software, and system performance metrics.

• Updating computer software. as well as upgrading hardware and systems.

• Maintaining databases and ensuring system security.

• Documenting processes and performing diagnostic tests.

• Keeping track of technological advancements and trends in IT support.

Requirements

• A bachelor's degree in computer science, information technology, or similar.

• 1-2 years of experience as an IT support.

• Exceptional ability to provide technical support and resolve queries.

• In-depth knowledge of computer hardware, software, and networks.

• Ability to determine IT needs and train end-users.

• Proficiency in IT helpdesk software, such as Freshservice and SysAid.

• Experience in documenting processes and monitoring performance metrics.

• Advanced knowledge of database maintenance and system security.

• Ability to keep up with technical innovation and trends in IT support.

• Exceptional interpersonal and communication skills.

Requirements

• Minimum education level: Bachelor´s Degree
• 2 years of experience
• Language(s): English
• Knowledge: Microsoft Excel, Microsoft PowerPoint, Microsoft Word
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About DRM Inc

Head Hunter / Executive Search Firm. We are an executive search company engaged in the sourcing and referral of college graduates and professionals in the fields of Accounting, Finance, Engineering, Sales, Marketing, Web & Programming, HR & Admin, Behavioral Science, Arts, and related fields.

Our candidates are competitive. We source and refer not only graduates of Metro Manila schools but also those top graduates of provincial and state colleges and universities. The majority of o...

Head Hunter / Executive Search Firm. We are an executive search company engaged in the sourcing and referral of college graduates and professionals in the fields of Accounting, Finance, Engineering, Sales, Marketing, Web & Programming, HR & Admin, Behavioral Science, Arts, and related fields.

Our candidates are competitive. We source and refer not only graduates of Metro Manila schools but also those top graduates of provincial and state colleges and universities. The majority of our successful placements are graduates and board passers from outside Metro Manila.