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Service Deliver Manager

₱ 35,000.00 monthly ·  Quezon City, National Capital Region ·  12 May (updated)

  • Description


    The Service Delivery Manager (SDM) will lead dynamic service delivery teams that are deployed in different client IT operations. Service Delivery Manager oversee all aspects of projects, including but not limited to managing budget, scope, resources, timeline and deliverables. Deliverables may include (but are not limited to) some or all of the following requirement:

    Experience on Servicedesk Operations

    Experience on DSE and/or Field Support Operations

    Other short-term project such as

    IT migrations/integrations

    Data processing / encoding

    Product enhancement or customization

    Other projects that are deemed accepted by the company to engage with


    Growing the Business

    Assist with proposal writing & technical write up for new business opportunities for current and new customers

    Lead the development of project plans and/or task breakdowns for current customers and/or Request for Proposal (RFP) responses

    Account and People Management

    Simultaneously manage multiple projects, some or all of which may be high visibility within the company

    Define and develop scopes of projects and team member roles and responsibilities

    Manage scopes of projects and identify scope tasks, presenting them to client as required for billing consideration while managing expectations

    Conduct a regular meeting or General Assembly for managed services personnel deployed in the client to understand their current situation and operation

    Develop and maintain positive relationships with customers, colleagues, managed services personnel and sub-contractors

    Coach managed services personnel through a project that requires their accountability for tasks and deliverables

    Identify when there is a “red flag” in the relationship or the project and to inform the project team leads accordingly

    Lead client process review analysis and documentation for projects, if needed

    Create and host presentations for Systemantech and clients when necessary

    Conduct difficult conversations with customers regarding project budgets, timelines and priorities

    Training and Development

    Perform internal training and knowledge transfer

    Perform post-project performance evaluations of team members for continuous improvement initiatives

    Administrative function

    Responsible for the development of project plans to track status, accountability and budget

    Responsible for updates to the budget and project plans throughout the project

    Create and maintain all applicable project management documentation

    Understand internal billing and accounting processes; responsible for reviewing and approving work in progress (WIP) invoicing

    Track all expenses related to the project and review invoicing

    Report status of assigned projects to senior leadership for review

    Establish status and working session call schedule during onboarding

    Any additional or alternative duties that are reasonably consistent with position, as required or as directed


    Willingness to travel anywhere within the Philippines

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Language(s): English
  • Knowledge: Microsoft Excel, Communication and persuasion, Reports
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • Service Deliver Manager

  • Quezon City, National Capital Region

  • Type of contract

    Permanent contract

  • Work type

    Home Based

  • Salary

    ₱ 35,000.00 monthly

  • Apply