Offer description

【 Job Description 】

Here are how your day-today responsibilities of the role will look like, but are not limited to:

• First point of contact to answer Customer calls, emails coming to Service Desk

• Connect & follow-up with Customer and / or internally to fetch customer Order information to create a valid case

• Creating a valid Case / ticket (as per priority) with the understanding of the information provided by the Customer

• Reading the automatically created cases (via Expereo Portal & coming proactively) & passing to CM/SCM

• Process & take action on the Supplier and / or Customer Maintenance communications

• Check & validate the event notifications and redirect Cases to relevant teams

【 Requirements 】

(1) Gender: Doesn't Matter

(2) Age: 25 - 35

• Minimum of 2 years experience in a Customer facing role, preferably in a Telecom company

• Bachelor’s Degree in Computer Engineering/Science, Information Technology, Electronics and Communications Engineering or equivalent

• Excellent command over English language both verbal & written

• Quick learning capability and able to work with minimal supervision

• Ability to multitask and balance workload efficiently

• Possessing language skill other than English will be an added advantage (Dutch, Portuguese, Spanish etc.)

• Familiar with networking technologies and concepts (LAN/WAN)

Other Languages : English

Japanese Level: None

English Level: Business

【 Work Condition 】

(1) Working Location: Bonifacio Global City, Taguig (BGC)

(2) Address: FORT BONIFACIO, CITY OF TAGUIG

(3) Working Hours: 1030am - 730pm

(4) Holidays: Schedule: On a shift rotation basis:

10:30 am -7:30 pm PHT

5:30 pm - 2:30 am PHT

2:00 am - 11:00 am PHT,

(5) Salary: 60,000-100,000

(6) Benefits:

to be discussed during the interview

(7) Probationary period: 6

(8) Employment type: Full-time

(9) Interview Process: 1-3

Requirements

• Minimum education level: Bachelor´s Degree
• 2 years of experience
• Availability to travel: No
• Availability of change of residence: No

More than 30 days ago

About Reeracoen Philippines, Inc

Reeracoen Philippines is pleased to welcome you and be a partner to help you finding the right job in Philippines. Moreover, Reeracoen Philippines is ready to find the suitable candidates to our precious clients as well.