• Handle customer questions, incidents and service requests

    • Communicate in the language of the customer by avoiding technical terminologies and jargon

    • Gather information from customer by asking probing questions to analyze symptoms and identify underlying problem/s

    • Assess/determine impact and urgency of the incident to the customer and the business

    • Work to build cooperative relationships with customers

    • Give customers a realistic estimate of the time it will take to resolve an incident or request

    • Escalate ticket to the appropriate level 2 support team and ensure ticket hand off, whenever applicable

    • Log the ticket accurately with all the important information provided by the customer

    • Provide enough information about the customer’s issue in the ticket, prior to escalation, to ensure that the Level 2 support team can begin working on resolution for the customer

    • Demonstrate willingness to take ownership of the call by acknowledging the customer’s concern


    * Bachelor's degree with good academic standing


    * Highly proficient in MS Office Applications

    * Certified in MS Office Word, Excel and PowerPoint

    * Aptitude for learning new technologies and processes

    * Excellent English communication skills

    * Comfortable working with clients whether via phone or in writing

    * Highly organized and detail oriented

    * Willing to work in Taguig


    For faster application, please send your resume at *******.******* or contact 09260790557 / 09214396739

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): Portuguese
  • Availability for travel: No
  • Availability for change of residence: No
To see the complete contact information, Apply now

Similar jobs

Full Time - Permanent contract - ₱ 100,000.00 monthly -

Full Time - Permanent contract - ₱ 35,000.00 monthly -

Get new jobs on Facebook Messenger

Send to Messenger

Job summary

  • Service Desk Analyst 25K

  • Taguig, National Capital Region

  • Company

    Collabera Technologies Private Limited, Inc
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Salary

    ₱ 25,000.00 monthly

  • Apply