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Service Desk Manager

₱ 120,000.00 monthly ·  Taguig, National Capital Region ·  24 November (updated)

iCrescere

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  • Description



  • QUALIFICATIONS:

    - Bachelor‘s Degree in Computer Science, Information Technology or related field with equivalent

    work experience.

    - 6+ years of relevant experience in Service Desk function

    - 4+ years experience as a Manager

    - Experience implementing service improvement processes in response to performance metrics or

    service level agreements (SLAs).

    - Experience with Commercial ITSM software suites for performing duties and responsibilities such as Incident Management, Problem Management, Request Management, Knowledge Management, Service - ---Level Management, Reports and Dashboards. Advance Knowledge of using ServiceNow and Splunk is an advantage

    Formal qualifications is an advantage, i.e. Modern Desktop, Enterprise Administrator, Office365,

    MCSA, MCSE, ITIL.

    Advance Knowledge of Domain Controllers, Active Directory, Access rights, Domain Groups and Group policies.

    Basic Knowledge of Networking. Concept of Mac Address, Switches, Routers, Wi-Fi Appliance, VLAN, routing and VPN. Knowledge of Cisco AnyConnect configUration is an advantage

    Amenable to work on shifting schedule and holidays

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 6
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Service Desk Manager

  • Taguig, National Capital Region

  • Company

    iCrescere
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 120,000.00 monthly

  • Apply