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Service Desk - Open for Fresh Graduates

Open for Fresh Graduates

₱ 20,000.00 monthly ·  Manila, National Capital Region ·  20 June (updated)

V-CALL CENTER LINK (VCCLINK), INC.

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  • Description



  • Responsibilities:

    Providing first level of support for customer and system incidents and requests using basic technical and service knowledge

    Assuming initial ownership for the coordination, investigation and documentation of customer and system incidents

    Performing initial level of diagnosis of problems and incidents and resolving them when appropriate

    Interpreting problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services

    Ensuring proper documentation for all problems, incidents and requests

    Following up on incidents to ensure customer satisfaction

    Developing and maintaining an understanding of customer Service Level Agreements

    Qualifications:

    Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication) or equivalent OR non-graduates with at least 2 years of college education plus 6 months of work experience

    Good oral and written communications skills

    Ability to work creatively and analytically in a problem solving environment

    Desire to work in an information systems environment

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Availability for travel: No
  • Availability for change of residence: No
  • People with disabilities: Yes

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Job summary

  • Service Desk

  • Manila, National Capital Region

  • Company

    V-CALL CENTER LINK (VCCLINK), INC.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 20,000.00 monthly

  • Apply