Service Desk Support

San Juan, National Capital Region 7 December

Faire Technologies, Inc.

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  • Description


    Job Summary:
    To provide technical support to users in an efficient and accurate manner. Which will be considered as the firm’s front liner and will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

    Responsibilities
    - Provide first level contact and convey resolutions to customer issues
    - Properly escalate unresolved queries to the next level of support
    - Track, route and redirect problems to correct resources
    - Update customer data and produce activity reports
    - Walk customers through problem solving process
    - Follow up with customers, provide feedback and see problems through to resolution
    - Utilize excellent customer service skills and exceed customers’ expectations
    - Ensure proper recording, documentation and closure
    - Recommended procedure modifications or improvements
    - Preserve and grow your knowledge of help desk procedures, products and services

    Requirements
    - BS degree in Information Technology, Computer Science, Engineering or equivalent
    - Fresh graduates with good scholastic records are welcome to apply
    - Proven working experience in providing help desk support
    - Knowledge on Electronic Security Systems
    - Working knowledge of help desk software, databases and remote control
    - Strong client-facing and communication skills
    - Advanced troubleshooting and multi-tasking skills
    - Customer service orientation

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): Tagalog ,English
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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