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Service Desk Trainer

₱ 45,000.00 monthly ·  Quezon City, National Capital Region ·  1 hour ago (updated)

ASCENT PRO

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  • Description

  • Service Desk Trainer

    Location: Eastwood, Quezon City

    Salary Package: 40K - 45K

    Work setup: Temp Work From Home

    • Responsible for conducting process training to new hires and evaluate their performance based on their

    competencies.

    • Deliver Product and Process Trainings

    • Take up new hire Training batches

    • Maintain attrition and throughput as per process guidelines

    • Coach and counsel where-ever needed

    • Document Training reports and trackers

    • Conduct Pre & Post assessment to identify any red flags (if any)

    • Provide feedback to specific areas of opportunity

    • Coach associates on DSAT with a clear understanding of process requirement

    • Generate and maintain regular reports

    • Understand process requirement

    • Conduct regular audits to check training effectiveness

    • Conduct Recursive Training based on the Training Need Identification/Analysis received from

    Operations/Quality

    • Act as a focal point for the Knowledge Base Management process within assigned account enforcing best

    practices.

    • Responsible for ITIL processes/responsibilities falling under the training function

    Requirements:

    • Preferred: Candidate must possess at least a Bachelor's/College Degree, any field.

    • At least 2 year(s) of working experience in the related field is required for this position.

    • Experience in handling a Technical Support, Service Desk and Customer Service training facilitation

    including pre-process.

    • Excellent written and verbal communication skills

    • Must possess good presentation skills

    • Excellent Organizational and planning skills

    • Good understanding of Group Dynamics (diversity)

    • Analytic and Results Oriented

    • Plus: ITIL Foundation or ITIL Certifications

    • Plus: Microsoft Certifications

    • Plus: Experienced in Desktop and Laptop Support Training

    • Plus: Experienced in Network and Mobility Support Training

    • Plus: Experienced in Cloud Computing

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • 2 years of experience
  • Availability for travel: Yes
  • Availability for change of residence: Yes
  • People with disabilities: Yes

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Job summary

  • Service Desk Trainer

  • Quezon City, National Capital Region

  • Company

    ASCENT PRO
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 45,000.00 monthly

  • Apply