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Shared Services Officer - Experience with ERP software

Experience with ERP software

₱ 25,000.00 monthly ·  Pampanga, Central Luzon ·  Today, 11:33 AM (updated)

Shore 360

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9 reviews
  • Description

  • Roles and Responsibilities

    The Shared Services Officer will be responsible for all aspects of customer administrative services and telephone management. The tasks the Shared Services Officer must accomplish includes managing the telephone system, processing customer sales orders, and dealing with customer account enquiries; providing customer product support; and administrating various documents for customer submissions.

    The other key responsibilities and deliverables of the Shared Services Officer are to provide first-class service in answering and redirecting phone calls professionally and promptly between 8am and 5pm Brisbane time, handle and respond to consumer or customer product enquiries or complaints within agreed guidelines or escalate as appropriate, process non-EDI customer orders within agreed processing times, release EDI orders and deal with non-compliance issues, and effectively manage backorders and other order administrative requirements.

    The Shared Services Officer is also expected to provide support to the Sales team with preparation of customer product submissions, customer Powerpoint presentations, and any other administrative requirements; obtain POD’s for customer orders as required; administer and reconcile customer account per requirements advised; maintain software portals with project management administrative requirements (currently and Harvest); assist with product benchmarking through online research; complete other tasks as required.

    Required Experience

    - More than 4 years' experience in customer service

    - Experience with ERP software (company uses Microsoft AX and will be migrating to Microsoft Business Central)

    Minimum Qualifications

    - Diploma relevant to customer service

    A Successful Candidate must have

    - Computer skills

    - Keen attention to details

    - Exceptional English language skills with the ability to handle verbal and written activities in a professional and courteous manner

    - An open mindset to continual learning and personal development in pursuit of excellence

    - Ability to seek clarity from complex or ambiguous requirements with a flexible approach to changing situations and priorities

    - Ability to work in teams and influence outcomes through excellent communication, persuasion, and negotiation skills both verbal and written

    - Ability to generate high levels of energy with a focus on results and success

    - Personal awareness, confidence, and organisation to manage personal work output to deliver effectively and efficiently on assigned projects

    - Ability to take ownership of outcomes required to ensure a high-quality result

    - Ability to plan, coordinate, and manage the execution of allocated deliverables within agreed timelines to consistently deliver on our customer pledge

    Proficient with

    - Microsoft Office

    > Excel

    > Outlook


    - Fun and family-oriented working environment

    - Great employee benefits

    - Free barista-style coffee and subsidised canteen

    - Free parking and jeepney services

    - Medical and dental insurance

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 4
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Shared Services Officer

  • Pampanga, Central Luzon

  • Company

    Shore 360
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 25,000.00 monthly

  • Apply