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  • Description

  • Candidates will be focused on providing great service to optimize the way that clients use their

    software solutions. Ideal candidates should have excellent English communication skills and willing to

    be shaped as a proactive problem-solver who provides that highest level of client solutions through a

    strong-based skills set gained with an extensive working accounting/technical knowledge and

    customer service.

    JOB DUTIES & RESPONSIBILITIES:

     Provide high level and in-depth technical support by resolving inquiries by phone, email and web, in a manner and timeframe consistent with department and team service

    levels and goals.

     Work collaboratively with clients, team members, implementation consultants, and

    resources across the company to achieve desired results.

     Continue internal education, training, and certifications to stay ahead of an evolving

    financial industry landscape, learn new product releases and increase your value to

    the company and the client base.

     Own and address client needs and product issues from inception to resolution.

     Interpret and validate technical issues, test solutions, follow-up, and escalate when

    necessary.

     Maintain and create detailed documentation through logging of support cases, e-mail

    and knowledge base articles for client and internal use.

    Skills/Qualifications

     Strong customer focus and ability to manage and exceed clients’ expectations for

    support.

     Excellent interpersonal skills and ability to work well within a team environment.

     Superior troubleshooting and analysis/resolution skills.

     Proven aptitude to learn complex technical and theoretical information quickly

     Ability to prioritize and manage multiple complex issues and adapt to different

    challenges and changing priorities.

     Excellent written and verbal communication skills in English, with strong attention to

    detail.

     Ability to understand and convey client business requirements to senior level

    resources for escalation.

     Working knowledge of MS Windows, MS Office, system architecture and

    environments

    BENEFITS:

    - Earn up to 40,000 + incentives

    - W/ HMO up to 2 dependents

    - Minimum of 20 leave credits/year

    - Company benefits, above standard holiday pay, and OT rate

    Send your CV to *******@openaccessbpo.com.
  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 1
  • Language(s): English ,Tagalog
  • Availability for travel: Yes
  • Availability for change of residence: Yes

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Job summary

  • Software Support Engineer

  • Makati, National Capital Region

  • Company

    Open Access Marketing Philippines Inc
  • Type of contract

    Other type of contract

  • Work type

    Full Time

  • Salary

    ₱ 35,000.00 monthly

  • Apply