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Specialist, Technical Support - Neksjob


₱ 18,000.00 monthly ·  Taguig, National Capital Region ·  More than 30 days ago

NeksJob Philippines

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  • Description

  • Summary:

    The focus of a Technical Support Specialist is first and foremost to ensure a high quality experience for each

    patient by appropriately engaging and connecting with them. In addition, you will:

    Serve as first point-of-contact for patients on all technical and service levels. Provide assistance with

    patient support issues. Coordinate with Quality Assurance to ensure customer satisfaction.

    Take calls on patient inquiries and complaints. Respond to patient phone calls and emails with

    troubleshooting tips and specific instructions. Review and discuss data with patients. May require some

    training of patients over the phone.

    Adhere to high-quality technical support standards within the Technical Support department. Escalate

    hardware and software issues.

    Use and maintain software and databases appropriately. Document patient and product information,

    send replacements and samples, and perform patient follow-up per department standards.

    General Requirements:

    -Must have excellent English communications skills

    -Dedicated, passionate, and goal-oriented

    -Must be willing to work night shift and during weekends

    Send me your Fullname, Contact number, and Resume

  • Requirements

  • Minimum education level: Vocational
  • Years of experience: 4
  • Language(s): English
  • Availability for travel: Yes
  • Availability for change of residence: No
To see the complete contact information, Apply now

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Job summary

  • Specialist, Technical Support

  • Taguig, National Capital Region

  • Company

    NeksJob Philippines
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Salary

    ₱ 18,000.00 monthly

  • Apply