BestJobs - Jobs - Sr. Account Manager - Telco

    Description


  • POSITION OVERVIEW

    The Senior Account Manager maintains and grows relationships with small to large customers, while achieving an assigned sales and profit growth goal. Reporting to the VP for Sales and Marketing, the Senior Account Manager is expected to retain existing business, while pursuing profitable growth opportunities in assigned customer accounts.

    The Senior Account Manager is responsible for selling and supporting the firm’s complete product and service offering to an assigned set of named accounts. Focusing on customers with high-value, strategic growth opportunity, the Senior Account Manager’s most important customer interactions are face-to-face meetings.

    The Senior Account Manager is responsible for achieving an assigned sales and profitability goal.

    JOB RESPONSIBILITIES

    • Retains and profitably grows firm volume, sales, and profitability through proactive management of assigned small to large-customer relationships.

    • Penetrates assigned accounts by:
    1. Selling new or additional products or services to current buyers and/or
    2. Finding additional buyers within the existing customer location and/or
    3. Selling additional customer locations.

    • Sells the firm’s complete offering of products and services.

    • Leads all aspects of the sales process, calling upon others to assist in solution development and proposal delivery, as needed, or as directed by management.

    • Develops customer account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success.

    • Proactively manages customers’ satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction.

    • Manages assigned customers’ transition from the Business Development group during customer implementation.

    ACCOUNTABILITIES AND PERFORMANCE MEASURES

    • Achieves assigned sales quota.

    • Meets assigned expectations for profitability.

    • Establishes customer account plans that meet company standards in all assigned accounts.

    • Maintains high customer satisfaction ratings that meet company standards.

    • Completes required training and development objectives within the assigned time frame.

    JOB RESPONSIBILITIES

    • Reports to the VP for Sales and Marketing

    • Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed.

    • Works closely with Customer Service Representatives to ensure customer satisfaction and problem resolution.

    • This position may have direct report staff assigned to support responsibilities in specific customers.

  • Requirements

  • Years of experience: 3
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Sr. Account Manager

  • Pasig, National Capital Region

  • Company

    World Networking Services Phils. Inc.
  • Work type

    Permanent contract

  • Apply