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  • Description



  • PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

    - Work in conjunction with the Manager of Customer Insights & Delivery to provide support of the day to day running of the Customer Insights team ( Customer Experience Analysts)

    - Monitor team performance on a daily basis to ensure Reporting SLAs are being met

    - Clearly communicating to team members the company and departmental goals and objectives and engaging team members in the development of service standards and processes.

    - Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.

    - Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

    - Ownership of the Voice of the Customer program by capturing insights from customer survey data, social media, hospitality review sites, customer care data and quality assurance program results

    - Producing accurate data for the Customer Insights team to assist in the development of customer enhancement initiatives that will result in tangible & measurable customer improvements

    - Actively work with the Project team, Customer Care, Owner Information Centre, Welcome, Chase Team, & Quality Assurance team, & 100 Club to identify customer improvement opportunities.

    - Assist the Customer Projects & Delivery Manger with a strategic gap analysis’s to identify customer experience improvement opportunities including on Hotel, Resort & Sales sites

    - Promote and support Wyndham Desitnations Asia Pacific and Club Wyndham Asia

    - Ensure that all reasonable directions given with regards to health and safety are followed, to not willfully place at risk the health and safety of yourself or any person in the workplace and to not willfully or recklessly interfere with or misuse anything provided for health and safety.

    - Display a Hospitality with Heart service to all internal and external parties.

    - Display innovation through inspiring, creating and improving processes and products.

    KEY POSITION CRITERIA:

    - Ability to coordinate a team

    - Well developed interpersonal skills, proactive, curious, passionate and hungry for data

    - A blend of analytical, logical and conceptual mind with a keen eye for detail and exceptional problem

    - Excellent communication skills, both verbal and written

    - Ability to work in an autonomous role, multitask and meet tight deadlines (good time management is a must!)

    - A strong team player, professional and responsive to customer needs with a passion for delivering good quality of work

    - Proven ability to translate data into key high level insights for executive stakeholders, as well as interpret technical information to non-technical audience

    - Proven extensive experience in a reporting and data analysis role, including but not limited to root cause analysis, statistical trends, data visualisation, and summarise business insights

    - Exceptional proficiency in Microsoft Office applications, primarily Microsoft Excel (formulas, pivot table, VBA) and PowerPoint.

    - Ability to use in house programs such as Customer Hub & Tableau

  • Requirements

  • Minimum education level: Senior high school
  • Years of experience: 3
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Sr. Data Analyst

  • Pampanga, Central Luzon

  • Company

    WYNDHAM SERVICES ASIA PACIFIC PHILIPPINES INC
  • Type of contract

    Permanent contract

  • Work type

    Full Time

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