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Sr. Operations Specialist

Pampanga, Central Luzon ·  4 March (updated)

MVP Asia Pacific, Inc.

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41 reviews
  • Description



  • MVP Asia Pacific Inc. is seeking a highly motivated and result-driven Operations Specialist who will be working closely with our Hong Kong-based clients who specializes in Cryptocurrency. As a vital member of the team, you will be supporting the day-to-day operations and platforms by working with the stakeholders to translate business requirements into solutions.



    Responsibilities:



    • Ensure the operations and availability of 24x7 financial trading platforms.

    • Receive inbound requests through channels, include phone, web forms, emails, chats, and internal stakeholders in IT and business.

    • Log, categorize, prioritize, track and route issues reported by stakeholders or alerts raised by monitoring tools.

    • Conduct system and service documentation.

    • Manage issues, incidents and crisis.

    • Handle stakeholder queries and requests.

    • Ensure a high service delivery quality standard to clients and organization stakeholders.

    • Training of Jr. Operations Specialist.

    To be successful, you should be:



    • More than 5 years of working experience in supporting 24x7 Financial Enterprise Product and platform

    • Solid grasp of technical operations and corresponding business processes, preferably financial services

    • Strong experience and know-how in managing incidents and client requests

    • Experience in supporting enterprise systems including:

    • Monitoring market and trading operations

    • Application services (Web/ Java/ Messaging), enterprise application architecture

    • Database (Postgresm MySQL, Maria, InfluxDB)

    • Log and metric collection and processing (ELK)

    • Documentation of process, risk management, and business analysis

    • Scripting or coding experience using bash, java, groovy, nodeJS, angularJS, python, to automate operations

    • Use of workflow tools to implement reliable and repeatable process

    • Knowledge of ITIL Service Management Framework and corresponding toolings

    • Knowledge of information security is a plus

    • Proactive, self-guided learns who enjoys keep up with the latest advancements in distributed systems technology

    • High energy, passionate team player with excellent verbal and written communication skills

    • Ability to work, learn and thrive in a fast-paced environment and to work independently

    • Well-organized with good communication skills



    Never miss this exciting opportunity to be part of one of the fastest-growing BPO companies in Clark, Pampanga!

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Sr. Operations Specialist

  • Pampanga, Central Luzon

  • Company

    MVP Asia Pacific, Inc.
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply