BestJobs - Jobs - Store Manager - Festival Mall


  • Role Purpose:
    Responsible for planning, controlling and directing selling activities and personnel for the attainment of sales targets.

    Key Accountabilities:

    1. Sales Achievement Plan
    • Execute directions and sales strategies to achieve or improve on sales targets.
    • Propose innovative ideas to increase market share.
    • Ensure that store is adequately manned and that personnel shifts are properly scheduled considering sales transactions trends and for fulfillment of non-sales activities.

    2. Customer Engagement
    • Ensure high levels of customers’ satisfaction through excellent service.
    • Handle customer complaints, with the end in view of promoting customer goodwill.
    • Obtain information from customers and sales people on merchandise for feedback to merchandising and management.

    3. Store Administration
    • Ensure standard operating procedures and compliance to Company policies are strictly implemented.
    • Ensure that standards for cleanliness and orderliness in the selling area are maintained for a wholesome and pleasant shopping atmosphere.
    • Maintain attractive merchandise presentation and fresh appearance to induce customers to buy. Ensure proper placement of signages.
    • Ensure proper maintenance and use or resources/supplies/facilities and equipment to minimize engineering costs and repairs for the convenience of customers.
    • Ensure strict adherence of counter personnel to set counter policies, systems and procedures.

    4. Merchandise and Stock Management
    • Coordinate closely with Merchandising and Consignors office to ensure full stock of fast selling items and to avoid stock-out of merchandise.
    • Enforce standard procedures to ensure that merchandise is correctly tagged/priced.
    • Monitor and control movement of stocks in store; coordinates with Warehouse Supervisor/Manager and Senior Manager on proper scheduling and execution of warehousing activities in consonance with selling requirements and standard procedures.
    • Implement measures to reduce merchandise losses for improved profitability. Increase subordinates’ consciousness of merchandise security requirements.

    5. People Management
    • Conduct personnel performance appraisals to assess training needs and build career paths.
    • Coordinate with Store Consignor and Merchandising on performance of Consignors and Demos.
    • Approve requests and authorization on personnel administration matters (leaves, undertime authorization, disciplinary actions, etc.)
    • Motivate staff.
    • Coordinate with HR to hire the right candidates.

    Strong Communication Skills
    Analytical Skills
    Knowledgeable in Microsoft applications

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 5
  • Language(s): Tagalog ,English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Store Manager

  • Muntinlupa, National Capital Region

  • Company

  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Apply