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Store Supervisor - Candon, Ilocos Sur

Candon, Ilocos Sur

Ilocos Sur, Ilocos Region ·  24 September (updated)

Converge ICT Solutions Inc.,

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98 reviews
  • Description



  • Qualifications

    At least graduate of any 4 years course

    With at least 1-2 years of supervisory capacity with combined experience in sales, business center or store and people management

    Good in business presentation and communication skills

    Willing to do field work

    With driver’s license and can drive 4-wheels (MT, AT)

    Preferably local resident of Candon, Ilocos Sur or nearby areas

    Make sure to attach your updated resume for us to further assess your application

    Job Description

    REVENUE AND EBITDA ACHIEVEMENT

    100% achievement of sales acquisition, up sell/ cross-sell and revenue targets, in general, within the area

    Executes strategies to increase business center sales

    Implements sales plan for up sell and other activities that will increase APRU

    Ensures the overall profitability of the store

    CUSTOMER DELIGHT

    Handles escalation from the staff level. Deals with clients who need to voice out their inquiries and/or complaints (technical or non-technical) to higher authority

    Implements program to achieve CSAT targets

    OPERATIONS MANAGEMENT

    Executes strategies to ensure business center metrics are achieved (grow sales, first contact resolution, TAT for processing all after sales request received and manage complaints, collection handling, CSAT)

    Ensures the safety of the branch’s collection

    Together with quality team, analyzes business center statistics and use the data to improve business center operations

    Comply with all necessary reports needed by other departments

    PEOPLE DEVELOPMENT

    Mentors and coaches’ people

    Together with training team, identify training opportunities to ensure competence and continuous learning for team members

    Conducts regular meetings

    Performs job evaluation review and feedback mechanism

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Years of experience: 2
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Store Supervisor

  • Ilocos Sur, Ilocos Region

  • Company

    Converge ICT Solutions Inc.,
  • Type of contract

    Permanent contract

  • Work type

    Full Time

  • Apply