Offer description

A Supervisor at PMVA is responsible to oversee the workforce at an operations level. They will assist in providing consistency in the performance and behavior of all employees. They will ensure that staff work together in achieving the objective of the company - to deliver high quality BPO services to a global Real Estate industry. A Supervisor will provide assistance in making sure that the operation floor is in order. They help operations by making sure that staff follow our high standards and are doing the right thing consistently. They will work closely with multiple departments and will be guided by the Operations Manager.

Responsibilities
1. Welcome, engage and supervise employees in operations.
2. Manage attendance, report absentees, answer inbound employee calls, complain daily reports and follow through with the HR Department any formal action.
3. Manage employee participation in all company activities and administer discipline accordingly when necessary.
4. Floorwalk 6 hours a day in their assigned zone to ensure employees are following and adhering to company standards and protocols.
5. Monitor and supervise employees’ compliance with operational procedures and company rules and regulations.
6. Make sure employees cooperate with company initiated employee engagement.
7. Make sure English Only Policy is observed (Global Standards for BPO) within the company premises including but not limited to group chat, email, skype, verbal, etc.
8. Manage employees’ breaks, lunches and bio beaks to ensure no one is misusing or going on overbreaks. Schedule must run perfectly.
9. The Supervisor will administer discipline accordingly on the spot when necessary, report in our HR system, and will conduct informal coaching when required. They will also follow through with the HR Department any formal action.
10. Daily, Weekly and Monthly reports to be submitted to their superiors.
11. Enforce strict employee uniform policy and maintain operational decorum.
12. Review performance results of employees in coordination with the company Results Coaches.
13. Coordinate with the HR department in regards to employee’s behavioral concerns.
14. Create reports and update KPI summaries on all employee’s performance including attitude.
15. Make sure employees attend their work on time on a daily basis.
16. Engage with all employees at the end of shift with thanks.
17. Embody an attitude of gratitude at all times.
18. Must display an understanding of the physical and mental aspects of a Supervisor role.
19. Be willing to give disciplinary action when required.
20. Submit to taking initiative with leading employees and maintaining the company’s culture of a positive working environment.

Minimum Job Requirement:
1. Education: Bachelor's Degree, graduate of any 4 years course with relevant experience.
2. Work Experience: at least 1 year relevant experience in supervising employees preferably in industrial or manufacturing industry
3. Skills: Excellent in multi-tasking, time management, analytical and leadership skills; Ability to converse in English both written and verbal; Team management skills; Ability to be highly organized and work under a high pressure environment; HR Knowledge specifically employee relations is preferred but not required

Requirements

• Minimum education level: Bachelor´s Degree
• 1 year of experience

More than 30 days ago

About PMVA Inc.

After more than 20 years of working in the Property Management Industry, CEO Tiffany Bowtell knew there had
to be a better way to make growing a rent roll fun and profitable while still managing all the admin deadlines,
compliance, legislation and delivery of a great service to Landlords and Tenants. She knew the industry needed
new insights and a fresh approach that wasn’t just tech related.
After working as a Property Manager for more than 15 years, Tiffany went on to becom...

After more than 20 years of working in the Property Management Industry, CEO Tiffany Bowtell knew there had
to be a better way to make growing a rent roll fun and profitable while still managing all the admin deadlines,
compliance, legislation and delivery of a great service to Landlords and Tenants. She knew the industry needed
new insights and a fresh approach that wasn’t just tech related.
After working as a Property Manager for more than 15 years, Tiffany went on to become the Head Trainer at
Console and cloud-based PropertyMe Training Partner. In addition to her Training and Consulting company
Property Management Institute of Training, she consulted to more than 6,000 agencies and trained more than
20,000 Property Managers in best practice, software and compliance throughout Australia and New Zealand.
In 2016 her clients began demanding higher levels of quality support that were efficient and cost effective.
Hence the creation of Property Management Virtual Assistant. She set up offshore operations in the Philippines
with headquarters in Brisbane, Australia and began the long journey into teaching and systemising more than
1,600 back-end processes to fully outsource, run and manage the administration of a property management
business.
With more than 100 employees, 100+ agencies under full time support and 40,000+ Residential properties
under admin management, PMVA continues to grow and expand their services. They have seen more than
700% growth in 2017/18 and became finalists in the 2018 Telstra Business Awards making it into the Top 5
businesses in Queensland operating less than 3 years.
With further plans for expansion into the future PMVA is focused on reducing their clients fixed operating costs
by $100,000 per year while at the same time increasing their capacity to add a further 200 properties to the rent
roll without recruiting or training any additional local staff.