SUPERVISOR Telco Account | Bestjobs Philippines

SUPERVISOR Telco Account

Davao

₱ 37,000.00 monthly ·  Davao del Sur, Davao Region ·  13 February (updated)

NeksJob Philippines

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    Description



  • JOB DESCRIPTION:

    -Responsible for direct supervision of 15-18 agents

    -Responsible for the attainment of client set goals, efficiency targets and overall team performance

    -Performs consistent and affective coaching sessions to address performance gaps

    -Analyzes agents performance and develops action plan to bridge gaps

    -Conducts regular performance management to improve challenged members of the team

    REQUIRED SKILLS:

    -Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor\'s/College Degree in any field.

    -Open to shifting, flexible in terms of work hours, and working on holidays

    -Strong performance management background

    -Excellent coaching skills

    -Can work under extreme pressure

    -Possess above average English written and verbal communication skills

    -With demonstrable track record in achieving targets and improving agent performance

    -Service and customer-focused

    -Strong analytical skills; very detail-oriented

    -Strong decision-making and problem-solving skills

    -Knowledgeable in call center tools and processes

  • Requirements

  • Minimum education level: Bachelor´s Degree
  • Language(s): Tagalog
  • Availability for travel: No
  • Availability for change of residence: No
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Job summary

  • SUPERVISOR Telco Account

  • Davao del Sur, Davao Region

  • Company

    NeksJob Philippines
  • Work type

    Permanent contract

  • Type of contract

    Full Time

  • Salary

    ₱ 37,000.00 monthly

  • Apply